Snoozle understands that Internet shopping is different from being able to pick-up and hold items the way you do in a “normal” shop. That is why we promise to provide the best products possible. However, if you are in anyway unhappy with your purchase we will return/exchange the item/s provided:
1. All items are returned within 14 days of receipt. No exchange, credit or refund can be given after this for change of mind or if you have made a wrong decision.
2.The product(s) must be as new, ie: unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached.
3. call 0400130078 or e-mail us at: email@example.com with the following details at hand: Your Name, Invoice Number, Product Name, Reason for Return and Request for replacement, exchange, credit or refund.
4. You will be given a Return Authorization Number (RAN) to be written on the outside of the returned package.
5. Post the product(s) to the following address: Snoozle, 15 Erinvale Street, Corinda, QLD 4075
NB: Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without original packaging and/or tags attached. These items will be returned to the customer with the customer responsible for any return shipping costs.
It is suggested that you send your return package by receipted post or express post, as Snoozle cannot be held responsible for any product lost/damaged in transit.
If you have requested a refund, a credit will be issued via the same payment method used within 7 days of receipt of returned goods, provided the RAN (Return Authorization Number) is clearly marked on the package.
Please note that refunds, exchanges or credits can not be given for special order(s) (unless deemed faulty).
If exchanging the item you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay for the difference.
We charge a minimum shipping charge when replacing goods (unless faulty, please read below).
Products offered on Sale are not returnable unless faulty. This type of sale is considered final. From time to time some products may be offered at a discounted price due to slight damage or a small fault; this will be detailed on the product page. These items are also not returnable and the sale is considered final.
Please ensure you open your parcel, check all items are included and are undamaged. Claims for missing or damaged items can not be accepted after 7 days of receipt. After 7 days we are restricted to the manufacturers warranty replacement or repair conditions.
Snoozle prides itself on quality control and checks all products to the best of its ability before sending them out.
If, however, you believe you have a product that is faulty, please call or e-mail us as soon as possible during business hours, with your purchase details and we will provide you with a Return Authorization Number (RAN) (for internal tracking purposes). Often problems can be resolved immediately. In some cases you may be directed to the manufacturer’s service department.
Note that Snoozle makes no warranties or representations of any kind for the products being offered. Any warranties made are by the manufacturers themselves. Normal warranty periods apply and vary depending on the individual product.
Snoozle takes great care when packaging your order. In the unfortunate case that your order does get damaged please note that we consider any damage or loss of goods on a case-by-case basis, however, most packages are covered by Snoozle, provided you have not asked for a package to be left at a premises without obtaining a signature by the driver.
Snoozle reserves the right to refuse or discontinue supply or services of any products without notice to persons who are deemed to engage in conduct or activities that Snoozle believes violates any of the afore mentioned terms and conditions.